Giving a Break to Hassled Customer Service People

first_imgAddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMoreI was recently traveling during bad weather that had caused cancellations of many flights. I was sitting by the gate, having already changed my ticket and was watching the unfortunate airline rep at the gate counter. She was being bombarded by people who seemed to assume that the poor weather and flight cancellations were her fault. Each one in turn laid all of their grief on her and I could see she was being pushed to the brink…A little ah-ha light bulb flashed in my mind and since I am apt to follow my instinct, I stood up and took my place in the line of ornery people intent on sharing their bad day with her.I patiently waited my turn and when I was finally standing in front of her, her weary eyes looked up to me, her forehead creased with stress and she asked “May I help you, sir?” I said “Yes you can”.I then suggested that she act busy while I spoke to her. I told her I stood in line to give her a 5 minute break. While she typed (I have no idea what she typed), I explained to her that while all of these people were intent on ruining her day, the fact that she had other people in her life that really cared about her and that she had passions in her life that gave her life meaning was far more important than what was happening here today. In circumspect, what was happening here wasn’t important and shouldn’t stress her out.We chatted back and forth for a few minutes as she continued to look busy. After seeing her regain her composure, I knew she had to get back to her work and I wished her a great day, telling her it was time for the next customer.She looked up at me and I could see that her eyes were slightly welling up. “Thank you so much”, she said, “I don’t know how to thank you for this”. I smiled and told her the best way to thank me was to pass on the kindness to someone else when she had the chance.If you ever find yourself faced with a similar opportunity to give someone a break and a minute to recharge, you might think of this story. Take care and be well. HarryAddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMorelast_img read more

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De-Stressing Stress

first_imgAddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMoreRecently, a coaching client of mine had an epiphany in the midst of a two-hour walk in nature. There, in the rare quiet of her busy life, she discovered she actually could hear herself thinking. What is more, to her surprise and amazement, the chatter she heard running like a soundtrack in her mind was cacophonous and negative. Not the ominous negativity of someone who is suicidal or homicidal. Rather, “little negatives,” as Normal Vincent Peale called them. She heard herself making insidious statements like, “I don’t think I’ll be able to do this,” and “I don’t seem to be able to get what I want.” Little did she know just how this realization would become a cornerstone to greater success, happiness, and productivity.“Attitudes are more important than facts.” – Karl Menninger, M.D. In our coaching session, she wondered aloud how changing her thoughts might help. She seemed to sense that this one, seemingly small, change could yield abundant results. She mused on the following questions. What if she learned to catch herself in the act of thinking negatively? Could she replace these corrosive, negative thoughts with positive ones? What would happen if she did?She indeed had found an essential key to her future success and productivity. This story demonstrates how we create our own stress as well as our own energy, success, and happiness.Stress Is a VerbPeople commonly think of stress as a noun, as in “I have so much stress in my life.” However, in actuality, it is a verb, as in “I am stressing about this project or outcome.” An anxiety-provoking task, such as standing in front of the Board of Directors to present a report, may not be of our choosing. But we can choose to maximize or minimize our stressing by how we think about it.Why People Create Their Own StressWho would seek to be stressed? Very few of us would, at least on a conscious level. However, below the surface, it may be a different story. We may find value in creating our own stress: We may think of stress as a motivator. Without it, we fear we might lose our competitive edge or become slackers. We may have learned it as children from adults in our lives who constantly fretted and worried — many of whom even “disasterized” that ruin surely was nipping at their heels. Before we were able to consciously choose, we developed that authority figure’s stressing habit.We may have learned that ‘being perfect’ is the price of admission to the hearts of important people. Because perfection is unattainable, we continually worry that we will be found out. This often leads to a compulsion for dotting every i and crossing every t. In the end, nothing is completed — or if it is, we insist it is unworthy. We may have learned to expect the unexpected, often citing ‘Murphy’s Law,’ which has led straight to a self-fulfilling prophesy of inconsistency and even chaos. It, consequently, became the norm. We may have became addicted to the adrenalin rush we get from always being stressed — sucking down coffee to fuel even faster speeds. We rationalize this keeps us on our toes. Maybe so. But how long can this pace be maintained?What is the common denominator in all of these? Stress has become normal. And therefore, comfortable. We have difficulty recognizing it actually poses a problem. Harder still is contemplating giving it up. The most difficult of all is actually giving it up.If you are preoccupied with thoughts that make you anxious, try these anti-stress methodologies, which can help you gradually learn to replace your worry habit with positive thinking.Tips For Stress BustingWhen you hear yourself “disasterizing,” stop and do a reality check. Is it true that nothing ever works out for you, or that you never do anything right? Probably notLet go of the negative thought by actually watching it float away like a balloonReplace it with a positive, affirming thought, such as, I can figure this out, or I can ask for help if I need itBe patient with yourself while you are learning to practice this new perspective. Soon, it will become second natureIf you continue to have trouble with this approach, ask for help of a trusted friend, coach, or therapistAs you learn this new orientation to stress, watch in amazement as your stress decreases and as your mood becomes more upbeat. And don’t forget to enjoy the steps along the way to a more relaxed and competent you.Dr. Beth Erickson is Founder and CEO of Erickson Consulting International. She is an executive coach, business consultant, and professional speaker based in the Minneapolis, MN area. She has been a family and marital therapist for over three decades and is the author of three books. Her most recent published book is Longing For Dad: Father Loss and Its Impact. www.DrBethErickson.comAddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMorelast_img read more

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China targets Company Executives in Fight Against Pollution

first_imgAddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMoreChina is to get tough on executives responsible for causing severe pollution in rivers and lakes by fining them up to half their salary. The Water Pollution Prevention and Control Law goes into effect June 1. We are sorry. The content item you requested needs to be replaced since the sydicator has abruptly ended this news service. The Good News Network is committed to finding another version of this news story elsewhere and adding the replacement link by mid-January, 2009. Please check back!AddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMorelast_img read more

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Video Conference Calls for Military Families in Honor of July 4th

first_imgWe are sorry. The content item you requested needs to be replaced since the sydicator has abruptly ended this news service. The Good News Network is committed to finding another version of this news story elsewhere and adding the replacement link by mid-January, 2009. Please check back!AddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMore AddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMore Genesee Community College in Batavia, New York, TANDBERG, and the Freedom Calls Foundation are offering video conference calls for military families in honor of July 4th. The event will take place at 31 locations across the United States on July 1st, 2008. last_img read more

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Mexico Combats Police Corruption with Mortgages

first_imgAddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMoreWhat are the benefits of sub-prime mortgages on the culture of bribery south of the border? Give the Mexican police force access to home mortgages to help fight widespread corruption in its ranks. So goes the thinking of a new pilot program designed to “keep them out of the pockets of organized crime”. Officers and prison guards in Michoacan state can now benefit from special deals to finance new home ownership. (Associated Press via Yahoo News) AddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMorelast_img

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Green Bay Packers the Only Non-Profit Team in Football

first_imgAddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMoreIf you are not a Steelers fan, you need to be rooting for the Green Bay Packers in tomorrow’s Super Bowl — the only team in the National Football League that is publicly owned by loyal fans who have supported them for more than 90 years.The unique not-for-profit setup has created a relationship between team and community unlike any in the N.F.L.Wisconsin fans get to enjoy the team with the confidence that their owner won’t threaten to move to Los Angeles unless the team gets a new mega-dome. Volunteers work concessions, with sixty per cent of the proceeds going to local charities. Even the beer is cheaper than at a typical N.F.L. stadium. Not only has home field been sold out for two decades, but during snowstorms, the team routinely puts out calls for volunteers to help shovel and is never disappointed by the response.(READ the story in the New Yorker)AddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMorelast_img read more

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This Battery Could Charge a Mobile Phone in One Second

first_imgAddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMoreSmart phones are more sophisticated than ever, yet the batteries that power them have remained relatively archaic – until now.Scientists at the University of Illinois have managed to develop the most powerful microbatteries ever created, making them almost 1000 times stronger than existing lithium batteries and paving the way for smartphones that could be charged in just one second.Led by William P. King, a professor of mechanical science and engineering, the researchers published their results in the April 16 issue of Nature Communications. “This is a whole new way to think about batteries,” King said. “A battery can deliver far more power than anybody ever thought. In recent decades, electronics have gotten small. The thinking parts of computers have gotten small. And the battery has lagged far behind. This is a microtechnology that could change all of that. Now the power source is as high-performance as the rest of it.”“Any kind of electronic device is limited by the size of the battery – until now,” King said. “Consider personal medical devices and implants, where the battery is an enormous brick, and it’s connected to itty-bitty electronics and tiny wires. Now the battery is also tiny.”(READ the story in the Daily Mail)AddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMorelast_img read more

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Resale Store Refuses to Give Homeless Man a Coat, Woman Opens Free Shop in Response

first_imgAddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMoreA little store in a Hollister, Missouri shopping center is offering the basic needs — clothing, hygiene items and baby supplies — at incredible prices. They’re all free.The shop, called Selfless Blessings, was started by Andrea Berdine after she witnessed a thrift store turning away a man who asked if he could have one of their coats.“He wasn’t asking for money,” she told KY3 news. “He was cold, and he was wet, and he needed a coat.”Like many of us, Berdine was compelled to act. “I found him, gave him a coat… (and) told him how sorry we were, couldn’t believe that happened in our community,” she says.After posting her frustration on Facebook, a new group was born, wanting to do good for those in need.Now she runs a shop of her own where people throughout the community come to drop off bags of used clothes and household items so Andrea and her volunteers can give them away. ”We have supporters come in and drop a $10.00 donation and leave with nothing but a hug,” Andrea told the Good News Network. “We have others who come in and leave with bags full of food and toiletries and pay nothing, but a thankful hug.”“A lot of people told me I was crazy, but crazy has turned into a perfect storm of giving,” she added. “There have been trials as far as funding, but it always seems to come out in the wash.”The Facebook group is open to all at SelflessBlessings.(WATCH the inspiring video at KY3.com)DONATE: (Selfless Blessings, Inc. has applied for, but not yet received, 501C3 non-profit status):– 153 1st Street, Turkey Creek Junction, Hollister, MO. 65672– Make cash donations through Paypal or credit card at www.selflessblessings.com.– Anyone wishing to receive a written acknowledgment of your donation will need to ask for the same at the time of the donation.AddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMorelast_img read more

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Lady Gaga and Fiancé Plunge into Icy Lake, Help Raise $1M for Special Olympics

first_imgLady Gaga and her fiancé, Taylor Kinney, joined actor Vince Vaughn and other celebrities in the Chicago Polar Plunge Sunday, an annual charity event for the local chapter of Special Olympics.More than 4,500 others braved the waters of Lake Michigan, which measured an icy 33 degrees, to raise $1.1 million dollars for the charity— the most in the event’s history.“It’s fantastic,” Vaughn told reporters afterward.Gaga, who went under from head to toe, emerged proclaiming, “It was awesome.” She later posted on Facebook, “Feels so good to do things for a good cause like the Special Olympics. It’s great donate money, but also great to donate a gesture of love for those who deserve to be showered with it.” A polar plunge in Virginia Beach in February also raised more than  $1.1 million for that state’s Special Olympics.Special Olympics Virginia president Rick Jeffrey said 4,781 chill seekers in that seaside city helped the group hit the one million dollar mark for the fifth year in a row.“Our athletes face a number of foes and opponents each day but none is more pervasive than low expectations,” said Jeffrey on their website. “The community’s support of events like the Polar Plunge Winter Fest shows a commitment to celebrating what our athletes and communities can achieve when we play and live unified.”(WATCH the video from TODAY or READ the story in the Chicago Tribune)AddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMore AddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMorelast_img read more

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Chinese Doctor With No Legs Makes Her Village House Calls Using 2 Stools

first_imgAddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMoreAn inspiring 37-year-old doctor has been getting from place to place using only wooden stools in place of legs.Li Juhong’s legs had to be amputated after a car accident in 1983 when she was only four– but instead of feeling despair over the loss, Li was motivated to become a doctor.RELATED: They Wanted Her to Undergo Cancer Treatment, But 90-Year-old Hits The Road InsteadAfter acquiring her medical degree in 2000, Li set up a village clinic in Chongqing, China. Since then she has been the caretaker of all 1,000 residents, using two stools instead of feet to get around.Her husband, Xing, offers to transport her to patients too sick to leave the house by carrying her on his back. With his assistance, she has handled over 6,000 cases in the region.WATCH: Disabled Veteran Converts Wheelchair into Snow Plow to Help TownIn her 15 year career, the resilient doctor has worn out over 24 stools.(CHECK OUT the photo essay in The Shanghaiist)AddThis Sharing ButtonsShare to FacebookFacebookFacebookShare to TwitterTwitterTwitterShare to EmailEmailEmailShare to RedditRedditRedditShare to MoreAddThisMorelast_img read more

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